cronulla’s no.1 whale watching charter…

cancellation policy…

WHALE WATCHING TERMS & CONDITIONS

Please read and understand these terms before making your booking .

CANCELLATION within 7 days

Cancellations within (7) days hours of the commencement of a service no refund.

CANCELLATION more than 7 days

Cancellations more than (7) days prior to the commencement of a service 100%. refund.

CANCELLATION OF SERVICE

If for any reason a cruise is cancelled (eg: bad weather or vessel break down), Cronulla Whale Watching will provide a full refund for you to rebook online for another day.

CHECK IN DEADLINE

Please ensure you arrive 15mins prior to departure to ensure adequate time for check-in. This is a scheduled service and will not be held for any passenger. Cronulla Whale Watching will not be held liable for any direct or indirect loss or damage a passenger may suffer as a result of being late.

NO WHALE OR DOLPHIN SIGHTING POLICY

Should no Whales or Dolphin be sighted on your tour you will receive a single complimentary voucher with Cronulla Whale Watching. Your free single voucher will be valid until 31 October 2020. The voucher can only be used by the passenger on the original tour. If no whales sighted on the complementary trip, no further vouchers will be issued.

SOME WHALE OR DOLPHIN SIGHTING POLICY

If the majority of people on the trip see whales, then a complementary voucher may not be issued. This will be the skippers discretion.